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Expert ServiceNow Implementation & Support for Seamless IT Solutions

ALANS will provide support in ServiceNow implementation and Support initiatives. ALANS team will work with IT Solution manager and partners with the Business stakeholders, functional team and responsible for designing, developing, and deploying the Authority’s ServiceNow modules (CMDB, ITOM) along with Maintenance, enhancement & development services.

Execution strategy

As part of the engagement, the team operates on a monthly and quarterly release cycle aligned with overall business timelines. These cycles focus on addressing production bug fixes and fulfilling development requests to support evolving business requirements.

A key aspect of the project is the development and enhancement of ServiceNow’s CMDB (Configuration Management Database) and ITOM (IT Operations Management) modules. Each quarterly release involves a comprehensive process including requirements gathering, solution design, development, QA testing, User Acceptance Testing (UAT), and final deployment.

Post-deployment, the engagement includes a warranty and support phase, during which the team provides ongoing assistance. This involves working closely with end users to identify and resolve production issues, performing root cause analysis, and ensuring timely issue resolution and closure.

The focus on ServiceNow’s critical ITOM and CMDB modules ensures robust operational management and configuration tracking, aligning IT services with business objectives.

Project Scope and Deliverables

  • As part of the engagement – Work on monthly / Quarterly release cycles in line, with the rest of the business to support production bug fixes and development requests to meet various business needs in order to support ongoing business
  • Work on new development on CMDB, ITOM modules of ServiceNow. Each quarterly release cycle involves requirements gathering, design and build, QA testing and UAT and deployment
  • The project also involves warranty and support post deployment
  • The team also works closely with end users to resolve any issues in the production environment as part of the warranty support and is responsible for Root cause Analysis and closure of the issues reported

Technologies for proposed project

ServiceNow – Critical modules being ITOM and CMDB

Project Scope and Deliverables

  • As part of the engagement – Work on monthly / Quarterly release cycles in line, with the rest of the business to support production bug fixes and development requests to meet various business needs in order to support ongoing business
  • Work on new development on CMDB, ITOM modules of ServiceNow. Each quarterly release cycle involves requirements gathering, design and build, QA testing and UAT and deployment
  • The project also involves warranty and support post deployment
  • The team also works closely with end users to resolve any issues in the production environment as part of the warranty support and is responsible for Root cause Analysis and closure of the issues reported

Technologies for proposed project

ServiceNow – Critical modules being ITOM and CMDB